In order to begin to book one or more services on www.mindtheguide.com, it is necessary to open a personal account and register. When will the registration you can enter your personal information that must be communicated to the guides for all the necessary paperwork to the reservation. Registration to the site www.mindtheguide.com can only be done by individuals age 18 and over, or when it comes to registration of a company or a legal person must be the person expressly auotirzzata recommended companies or legal person that requires' entry to the site. You can not enter pseudonyms or false names or make registration on behalf of others. Mind The Guide srl reserves the right to delete accounts with wrong names, or incongruous with data. Mind The Guide srl does not grant anyone the right to join or use the platform. Any natural person, legal entity or company can own only one account, the account can not be transferred to others nor sold. The information you are in need to be updated by the user, and Mind The Guide srl is not liable in any way if the information is lacking, unbiased, incorrect or outdated information constitute a case of force majeure for the cancellation of the tour or if they cause damage or problems in carrying out the service.Back to top
The booking service on the website www.mindtheguide.com, all the processes of booking and payment must be done by using forms and specific screens on the site. The booking is instantaneous and it is confirmed with an email: the email will contain all the info to access "your profile" on mindtheguide.com, in the section Login. All subsequent communication and the exchange of emails between the user and the guide must always be done using the tools and forms provided by www.mindtheguide.com to perform a certain and proper execution of the contract. In cases where this does not happen Mind The Guide srl is not responsible in any way. The offers published on the website does not in any case constitute a constraint for the Mind The Guide srl. The acquisition of the tour takes place on the website with the button "BOOK NOW", and is confirmed via e-mail, through telematic tools provided bywww.mindtheguide.com, and occurred only after the full payment. If the payment transaction is not successful it will not be charged to your credit card. Vouchers and receipts will be made through the portal www.mindtheguide.com. Customers can see them accessing their personal profile on mindtheguide.com, within the section "log in" The cancellation of the booking by the user is via email to firstname.lastname@example.org. Read our Refund PolicyBack to top
Our service offers the ability and gives the kind invitation through email or social media channels, to make a review on the guide that will have completed the service. Our aim is to propose on our site certified tour guides who have high professional skills and language and which can be judged by the end user and not by Mind The Guide srl. This means that the form of review that the Site and / or the driving through the site invite you to fill out should contain true, verified and verifiable. It can not contain verbal abuse of any kind including judgments on race, religion, sexual orientation and political, and Mind The Guide srl reserves the right to delete them uniquely and explicitly without having to provide any information. Mind The Guide srl also reserves the right to exclude you from further use of the booking platform www.mindtheguide.com and delete the account. Mind The Guide srl guides and any interested suppliers reserve the right to further legal action, in particular for the damages.Back to top
Mind The Guide srl expressly prohibits the use of "direct message" as a means of exchanging non-public information between you and the provider, including through personal email may be provided on the profile of the guide, or provided as a service by www.mindtheguide.com.
The direct message is intended exclusively for information about the service and its execution. You should not share personal or non-specific questions to the service using the functionality of the direct message. Direct messages do not need to close contracts or cancel reservations. Should this happen Mind The Guide srl considered null and void with respect to this effect. In these cases, they must use the appropriate forms. Mind The Guide srl expressly reserves the right to inspect and direct messages to delete messages that do not comply with these Terms. Mind The Guide srl may terminate your account at our sole discretion to make personal use of the form Direct Message.Back to top
The legal relations with Mind The Guide srl are subject exclusively to the right of the Italian State and all disputes to be held in compliance with Italian laws.Back to top